Tier 2 Help Desk Resume
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052000 to 022001 Company Name City State. Tier 2 Help Desk Technician Resume Example Managed call flow and responded to technical support needs of customers. No Writing Experience Required.
This is advanced technical position for an individual with experience resolving tier one two and three issues remotely handling customer escalations and an interest with coaching team members to expand the technical knowledge of the IT Service Desk. Ad Make a Job-Winning Resume in Minutes. Escalated help desk tickets to Level 2 Tier 2 support when outside the scope of L1T1 technician support.
This is a real resume for a Tier 2 Technical Support Agent in CANA Virginia with experience working for such companies as On Shore Technical Customer Services Vonage Convergys. Tier II Support Technician Washington DC. Ad Get Help on How to Make the Best Free Resume.
Responsible for providing technical resolutions to computer connectivity problems with Palm Organizer electronic devices. Trained 100 non-IT employees on how to analyze. Assessing the overall global end user service desk support currently comprised of insourced internal Tier 1 and Tier 2 service desks and the outsourced regional Tier 1 service desk Manage and analyze existing outsourced vendor services recommend and execute insourced vs.
Prepare evaluations of software or hardware and recommend improvements or upgrades Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems. Trouble shooting skills and experience in handling Exchange outlookLotus Notes environment. Bachelor of Science in Computing and Security Technology.
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